Reference

Privacy Policy for Your percaya4d Account

Your account data, device checks, cookies, and DANA, OVO, GoPay, QRIS payment references sit under this Privacy Policy before you open your account.

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percaya4d Privacy Policy for Your percaya4d Account
CONTACT PATHS

Three Contact Paths for Privacy Requests

Privacy requests work faster when you tell us the account phone or email, the device you used, and the payment rail linked to the issue. Our team answers live chat and WhatsApp from 09:00-23:00 WIB, with email intake open at [email protected] for written requests. For account changes, start from Account > Profile > Edit Contact so we can match your request to your logged-in session.

Team online

Live chat

Use live chat for quick privacy questions about cookies, device alerts, or login records. We may ask you to confirm the account phone, recent login time, or the last DANA or QRIS reference.

WhatsApp support

Message WhatsApp from 09:00-23:00 WIB when your privacy request involves identity checks or contact changes. Send only the requested account details; our team will not ask for your wallet PIN.

Email request

Email [email protected] for correction, deletion, or access requests that need a written trail. Include your account email, device type, and the payment reference involved, not full card or wallet credentials.

ACCOUNT CARE

Six Controls Behind Your Account Data

Privacy controls are built into the account flow rather than kept as a separate form. We record consent choices, mask payment references in chat where possible, and limit internal access to staff…

Data collection

We collect account and session data only for registration, login checks, wallet matching, support follow-up, and record settlement. Game category activity such as slots or live casino is tied to account records, not sold.

Cookie control

Cookies help keep your session active, remember language choices, and flag unusual login behaviour. You can clear cookies in your browser, though a fresh login or device check may be required after that.

Payment references

DANA, OVO, GoPay, and QRIS records are stored as reference codes, status messages, and time stamps. We use them to match deposits or withdrawals and to answer privacy requests linked to wallet activity.

Device security

Device records help us notice unusual access, such as a new Android browser or a location shift. You can open Account > Security > Devices to check active sessions and remove sessions you do not recognise.

Retention rules

We keep personal data only as long as needed for account service, payment reconciliation, security checks, and legal record duties. When data is no longer needed, we delete it or separate it from your profile.

Request handling

Privacy requests are handled by staff who need access for that request, not by every team member. We may verify your phone, email, recent login, or payment reference before changing account data.

Privacy Policy Questions You May Ask

These answers focus only on how we collect, use, store, correct, and delete personal data connected to your account. For a faster response, keep your account phone or email ready before contacting us. If your question involves DANA, OVO, GoPay, or QRIS records, include the transaction time and reference code without sharing your full wallet balance screenshot. That keeps your request narrower and safer.

We collect account contact data, login records, device type, IP area, cookie choices, payment references, and support messages. We use this data for account access, wallet matching, security checks, and privacy request handling.

We keep payment references so deposits, withdrawals, and wallet checks can be matched to your account. The record usually includes transaction time, status, and reference code, not your wallet PIN or full balance.

Yes. Start at Account > Profile > Edit Contact for simple updates, or contact live chat, WhatsApp, or [email protected]. We may verify your phone, email, recent login, or payment reference first.

Cookies keep your session active, remember basic preferences, and help us spot unusual login behaviour. If you clear them, you may need to sign in again and pass a device check on your next visit.

We keep data for account service, payment reconciliation, security checks, dispute handling, and legal record duties. When a record is no longer needed, we delete it or separate it from your account profile.

Only staff who need the request for support, wallet matching, risk checks, or data correction can access it. We avoid sharing full payment screenshots internally when a shorter reference code is enough.

You can ask us to delete eligible personal data through live chat, WhatsApp, or email. Some records may stay for payment reconciliation, account security, legal duties, or where local law requires retention.

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