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Legal Terms Before You Open

Our Legal page gives you the rules that apply before you open an account, including eligibility checks, account security, privacy handling, and how we respond to document requests.

Local law appliesDANA contextOVO contextGoPay contextQRIS context
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percaya4d Legal Terms Before You Open
CONTACT ROUTES

3 Legal Contact Paths

Legal questions need a clear route, not a generic inbox. We separate account access, privacy requests, and wallet record questions so your message reaches the support team with the right context. You can contact us daily from 09:00 to 23:00 WIB, and we may ask you to confirm the phone number, email, or last payment rail linked to your account.

Team online

Live Chat

Use live chat for urgent account access questions, especially if you cannot enter after a device change. We may ask for your username, registered phone number, and the last DANA, OVO, GoPay, or QRIS record.

WhatsApp

Send WhatsApp messages for legal status checks that need screenshots from Profile, Wallet, or Transaction History. Support is handled from 09:00 to 23:00 WIB, including requests from Semarang when local access rules permit.

Email Desk

Use email for privacy requests, correction requests, or legal notices that need written handling. Include your account name, contact number, request type, and any payment reference so we can match the record correctly.

ACCOUNT RECORDS

6 Ways We Handle Legal Data

Your legal record is built from account actions, not from guesswork. We keep privacy requests, cookie choices, login checks, wallet references, and support messages tied to the account that created them.

Account Ownership

Before changing legal account details, we confirm control through the phone number, email, or device path already linked to your profile. This protects your account from edits requested by someone without matching access.

Privacy Requests

You can ask us to correct contact details, review stored profile fields, or explain how a support ticket is tied to your account. We handle these requests after ownership checks through chat, WhatsApp, or email.

Cookie Handling

Cookies help keep your login session, language choice, and wallet screen state consistent. They do not replace legal verification, and clearing them may require you to sign in again on the same device.

Wallet Records

Payment references from DANA, OVO, GoPay, and QRIS may be kept with transaction records so we can answer legal questions about account ownership, wallet movement, and support disputes without exposing unrelated profile details.

Retention Approach

We keep account and support records only as long as needed for service operation, legal handling, dispute checks, and security review. When a record is no longer needed, we reduce or remove access where practical.

Change Requests

For updates to phone number, email, or profile identity, start from Account Security or contact support. We may request a fresh login check and a payment reference before applying the change.

Questions About Your Legal Rights

The questions below cover the legal items you are most likely to need before or after opening an account. We keep the answers practical: how access is decided, what data can be checked, who to contact, and what happens when your record needs a correction.

Access depends on local law and is available only where local law permits. If your region or account details raise a legal restriction, we may block access or ask you to verify details before continuing.

Your record may include profile details, login events, support messages, cookie choices, and wallet references from DANA, OVO, GoPay, or QRIS. We use these records to handle account access, privacy requests, and disputes.

Contact live chat, WhatsApp, or email with your account name, registered phone number, and the field that needs correction. We check ownership first, then update the record where the request is valid.

Access may be paused when profile details conflict, a device change looks unusual, a payment reference needs checking, or local law does not permit access. Support will tell you which account step is needed next.

Cookies help us keep your session, language, and wallet screen state consistent, but they do not decide your legal eligibility. If you clear cookies, you may need to sign in and confirm account ownership again.

Our support team receives the request first and routes it by topic: account access, privacy correction, wallet record, or written legal notice. Email is better when your request needs a dated written response.

Yes, you can ask support to check wallet history linked to your account. We may request your username, date range, and the DANA, OVO, GoPay, or QRIS reference before sharing account-specific details.

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